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CSR Paralegal Manager

Originally from Colonial Heights, Virginia, Katie is a nationally certified firefighter and spent many years working with her local Fire & Rescue squad. She is also a longstanding member of our team and as our Customer Service Representative (CSR) Manager, Katie ensures our clients receive the high level of professional care they deserve and that our team’s operations are running smoothly. Our CSR team checks in with our injured clients to make certain they are up-to-date with the status of their case and ensure our attorneys have the necessary paperwork to move the case forward.

These days you can find Katie spending time with her children and fiancé, namely combing beaches of the Chesapeake bay, crabbing, fishing and looking for fossilized sharks teeth and shells. Being a mom takes up most of her free time, but she always finds time to snuggle with her fur baby, Calli at the end of the day.